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    		•
    Information

    Version: 2.10
    Release Date: 1/8/2007
    Size: 1059kb






    Comparison

    CFTicket 2 is by far the leading ColdFusion trouble ticket application. But how does it compare to other leading applications? Take a look below.

      Request Tracker (RT) MindKeeper CS SmarterTicket CFTicket 2.0
    Runs on ColdFusion technology No Feature Included! No Feature Included!
    Runs on MySQL/PostgreSQL Feature Included! Feature Included! Feature Included! Feature Included!
    Runs on Microsoft SQL No Feature Included! Feature Included! Feature Included!
    Runs on Microsoft Access No Feature Included! No Feature Included!
    Open Source Feature Included! Feature Included! No 3 Feature Included!
    Incoming and Outgoing attachments Feature Included! Feature Included!1 Feature Included! Feature Included!
    Custom-defined ticket properties/fields Feature Included! Not Included Not Included Feature Included!
    Roles-based Security System Feature Included! Not Included Not Included Feature Included!
    Powerful search feature Feature Included! Not Included Feature Included! 4 Feature Included!
    Dependency Fields Feature Included! Not Included Not Included Feature Included!
    Custom email filters Not Included Not Included Not Included Feature Included!
    Custom ticket statuses Not Included Not Included Not Included Feature Included!
    Built-in Reports Not Included Not Included Feature Included! Feature Included!
    Automatic Escalation Not Included2 Not Included Not Included2 Feature Included!
    Folder System Not Included Not Included Not Included Feature Included!
    Wizard-driven interface Not Included Not Included Not Included Feature Included!
    Multiple email accounts per Queue Not Included Not Included Not Included Feature Included!
    1 Only outgoing attachments supported.
    2 RT does not have automatic escalation. It must be done manually.
    3 SmarterTicket has closed-source DLL files. ASPX files are open source.
    4 Search is not as complex as CFTicket2.


    Want to see another product compared with CFTicket 2? Let us know.

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